1. Introduction

Welcome to PickGo ACE Solutions Private Limited. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, storage, and disclosure of your information when you use our services.

2. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Data: Name, Phone Number, Email, Aadhaar, Driving License, RC, Date of Birth, Gender
• Financial Information: Bank details, UPI ID, payment history, transaction records
• Ride Data: Pickup/drop locations, routes, fare, cancellations, trip duration
• Device Information: Device ID, IP address, operating system, app version, geolocation data
• Communication Records: In-app VoIP calls, chat messages with drivers/customers
• Documentation: Uploaded documents for verification (Aadhaar, License, RC, Profile Photo)

3. How We Use Information

We use your information for the following purposes:

• User authentication and account creation
• Ride facilitation and driver matching
• Secure payment processing through Razorpay
• Driver verification and approval processes
• Captain payouts and earnings management
• Insurance claims processing when applicable
• Fraud detection and prevention
• Customer support and dispute resolution
• Service improvement and feature development
• Marketing communications (with your consent)
• Compliance with legal and regulatory requirements

4. Data Sharing

We are committed to protecting your privacy and do not sell your personal data. Information is shared only under the following circumstances:

• With regulatory authorities as legally required
• With insurance providers for claims processing
• With payment gateways (Razorpay) for transaction processing
• With law enforcement agencies when required by law
• With service providers who assist in our operations (under strict confidentiality agreements)
• During business transfers, mergers, or acquisitions

5. Storage & Security

Your data is stored on secure Firebase servers with encryption protocols. We implement reasonable security measures including:

• Data encryption in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection

While we take appropriate security measures, we cannot guarantee complete protection against unauthorized access, hardware/software failures, or other security breaches.

6. Data Retention

We retain your data as follows:

• While your account is active and in use
• For a reasonable period after account deactivation
• Financial records are kept for up to 7 years as per Indian law requirements
• Trip history is retained for operational and analytical purposes
• Document verification records are maintained for regulatory compliance

7. User Rights

You have the following rights regarding your personal data:

• Access your personal information in our possession
• Correct or update inaccurate or incomplete data
• Request deletion of your personal data (subject to regulatory requirements)
• Withdraw consent for marketing communications
• Request explanation of how your data is being used
• Lodge complaints with appropriate authorities

8. Liability & Indemnity

PickGo ACE Solutions Private Limited is not liable for:

• Unauthorized access to your data beyond our reasonable control
• Data breaches resulting from third-party service providers
• Loss of data due to technical failures or force majeure events

Users indemnify PickGo against issues arising from:

• Provision of false or misleading information
• Unauthorized use of your account
• Violation of our Terms & Conditions
• Misuse of our platform or services

9. Governing Law

This Privacy Policy is governed by and construed in accordance with Indian law. Any disputes arising from this policy will be resolved under the Arbitration and Conciliation Act, 1996 in Hyderabad, Telangana, India.

10. Updates to Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify users of significant changes through:

• In-app notifications
• Email communications
• Updates on our website

Continued use of our services after updates implies acceptance of the revised Privacy Policy.